During these challenging times, brokers need to capture every lead they can from agents, developers, solicitors, and other introducers – (the majority of whom will still be working remotely). It is important that wherever brokers are, they still able to nurture customer relations efficiently through the purchase or remortgage process – having the right tech can help brokers continue business as normal despite the changing environment.

The housing market is back up and running, but we are not operating in the market we were before. We are in what is being described as the deepest recession in a century, but all the while house prices are steadily rising. Changing regulations, fluctuating house prices and social distancing continue to influence the market and are increasingly complicating the role of the broker.

It’s important through these times that brokers continue to place a high value on maintaining and managing long-term client relationships. With the virus changing purchasing habits, products available from lenders and some buyers remaining hesitant, the importance of remortgages to maintain revenues has never been clearer.