A missing piece of the frictionless mortgage puzzle – how do you verify ID and personal details in the digital age?
The journey to develop the frictionless mortgage involves digitising and streamlining every step in the process. However, the identity and address verification process has stubbornly resisted the march of technology so far, with many processes still delivered by the client submitting physical and original documentation to the broker or lender.
Whether you’ve been in business for 10 years or 10 months, it’s likely you already have processes in place to manage your clients and the mortgage application. To a greater or lesser extent, the technology you use will support these activities. In some cases though, a considerable amount of effort, money and time may have gone into implementing systems which are not very efficient. Smartr365’s Chief Operating Officer Robin Parker explores why end-to-end solutions are increasing in popularity and how they can transform your mortgage business – turning ten hours of admin time into one.
The business case for having a good customer relationship management (CRM) system is clear. Effective CRM enables brokers to collect, access and use client data more effectively in a post-GDPR world. That means organising and automating tasks to reduce paperwork and time spent on admin as well as driving efforts to improve sales and profitability. CRM is specifically designed to help improve customer relationships – the cornerstone of a broker’s business.
Yesterday, we launched the newest and most revolutionary feature of the Smartr365 platform to date. We’ve spent many months researching the fastest and easiest way for you to process a mortgage – and this is how our MortgageKanban was created...
The last massive shake up of the UK mortgage industry was the financial crash and the collapse of Lehman Brothers in September 2008. The mortgage market has changed a lot in the last decade and is now in a very different place to how it was back then - especially in the sense of regulation and compliance. So, what might change in the coming ten years for your business? Click here to read our blog and our CEO Conor Murphy’s thoughts!
We invited our Product Manager, Cameron Parsons, to chat about his role at Smartr365 and how he sees the market developing in the years ahead. Click here to read his full interview with us.
Barely two months into 2019 and a trend has gripped hold of the nation – ‘Tidying Up’ with Marie Kondo. Marie Kondo, the Japanese ‘tidying up’ consultant, already has a bestselling book and accompanying Netflix series dedicated to helping people remove the unnecessary clutter from their lives. Should brokers also be looking to apply the principles of decluttering to their businesses?
Brexit may be the burning issue dominating the agenda at the moment. However, a longer standing economic issue which Chancellor of the Exchequer Philip Hammond has been at pains to address is the slump in UK productivity growth.